Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at connect@sustenanceherbs.com. Please note that returns will need to be sent to the following address: 

Sustenance Herbs

360 US RT 1, Ste 105

Kittery, ME 03904

You can always contact us for any return question at connect@sustenanceherbs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds/Cancelled Orders
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at connect@sustenanceherbs.com.

If orders need canceling due to order error or duplicate order entry of no fault to Sustenance Herbs there will be a 4% processing fee that is Shopify policy and this will be deducted from the refund